Our Refund & Return Policy explains how customers can request returns, replacements, or refunds for clothing items purchased from our website.
Eligibility for Returns
You may request a return if:
You received a damaged or defective item
The item delivered is wrong compared to your order
The size received is different from what you selected
Returns are accepted within 3 days of delivery. Items must be unused, unwashed, and in original packaging.
Non-Returnable Items
We do not accept returns for:
Items bought during clearance sales
Innerwear, socks, or hygiene-sensitive items
Return Process
To initiate a return:
Contact our support team
Provide order number, images/video of the issue
Wait for approval
Once approved, we will arrange pickup from your location.
Refund Options
Refunds may be issued in:
Original payment method
Refund credited takes 5–7 working days after quality check of returned items.
Replacements
Replacement/Exchange order will be delivered with in 7 to 10 Days.
Cancellations
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible. You may request a return after receiving the product.
Contact
For refund or return requests, contact:
📞 +91-7880710978
📧 infotheshopads@gmail.com